Return and Exchange Policy for Today Dressup
At Today Dressup, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we offer an easy and hassle-free return and exchange process. Please read the following details to understand our policy.
1. Return Policy
1.1 Eligibility for Returns
•Returns are accepted within 30 days from the date of purchase.
•Items must be unused, unwashed, and in original condition, with all tags attached and in the original packaging.
•Non-returnable items include sale items, customized products, and gift cards.
1.2 How to Return Items
•In-Store Returns: If you are near one of our physical locations, you may return the item in person with your receipt or order confirmation.
•Online Returns: To return an item purchased online, follow these steps:
1.Contact us via [email protected] or +1 (316) 644-0697 to initiate the return process.
2.Securely pack the item, including the original packing slip or order number.
3.Mail the returned item to:
Today Dressup
212 N Reno Ave, Burrton, KS 67020, USA
•For tracking purposes, we recommend using a trackable shipping method for your return.
1.3 Return Shipping Costs
•Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
1.4 Refund Processing
•Once we receive your returned item, we will process your refund. Refunds will be issued to the original payment method. Depending on your payment provider, the refund may take 3-5 business days to appear on your statement.
•Original shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective items).
2. Exchange Policy
2.1 Eligibility for Exchanges
•We offer exchanges for size, color, or style differences. The exchanged item should be of equal or lesser value.
•The item must be unused, unwashed, and in original condition, with tags attached and in the original packaging.
2.2 How to Exchange Items
•In-Store Exchanges: If you’re near one of our stores, bring the item, along with your receipt or order confirmation, and our staff will assist you with the exchange.
•Online Exchanges: To initiate an online exchange, contact us at [email protected] or +1 (316) 644-0697. We’ll guide you through the exchange process.
2.3 Exchange Processing Time
•Once we receive the returned item, we will process the exchange. This may take 3-5 business days. If the item is out of stock, we will notify you and offer a refund or another item of equal value.
3. Defective or Incorrect Items
3.1 Defective Items
•If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will provide a prepaid return label and offer a replacement or refund.
3.2 Incorrect Items
•If we sent you the wrong item, please contact us within 7 days. We will cover the cost of return shipping and provide the correct item at no additional cost.
4. Gift Returns
If you received an item as a gift and wish to return or exchange it, we will issue store credit or offer an exchange for an item of equal or lesser value. Please provide the order number or packing slip for verification.
5. Non-Returnable Items
The following items are non-returnable and cannot be exchanged:
•Sale items
•Customized or personalized products
•Gift cards
6. Lost or Damaged Returns
We recommend using a trackable shipping method when returning items by mail to ensure they are safely delivered. We are not responsible for returns lost or damaged during transit.
7. Refunds
Refunds will be processed once the return is received and inspected. The amount will be credited to your original payment method. Please note that processing may take 3-5 business days depending on your bank.
8. Contact Us
If you have any questions or need further assistance with returns or exchanges, please contact us:
Today Dressup
212 N Reno Ave, Burrton, KS 67020, USA
Phone: +1 (316) 644-0697
Email: [email protected]
We are committed to ensuring your satisfaction with every purchase and making the return and exchange process as simple as possible. Thank you for shopping at Today Dressup!